ROMA was here!!!

Customer Service Officer

Location:

Published
Deadline
02 May
01 June
Greetings from aPeople. This road will lead you to a world of new opportunities.

We’ll try to provide all the information you need down below. We hope the journey you are about to begin will be full of pleasant surprises.

We would really like to have you on our team, so read the description and jump all in!

About us

We are aPeople, representing adjarabet.com - the biggest entertainment portal in the region and a member of an international group - Flutter Entertainment. 

We share the values of Amigoness - We communicate easily and trust each other, are friendly and empathic; Up - We are always ready for development. We are not afraid of new challenges and adapt quickly in crisis situations; and Fairplay - We believe that all people are equal and treat everyone fairly.

We can provide you with a sustainable environment, a skillful team, and a work full of new experiences. Surf over our LinkedIn or Facebook page to learn about our corporate viewpoints and here's our vacancy page for more job openings.

About the vacancy:

 As a CS Officer, we need you to:

·         Smooth and accurate maintenance of the daily work
·         Ensure to be a proper face of the company for the customer according to company standards
·         Handle Customer queries via calls or Digital Service Channels
·         Provide customers with the data regarding new and existing services/campaigns: Informative
·      Problem solving
·         Register subscribers’ problems and requests correctly and accurately
·         Verify the information properly related to subscribers
·         Provide Manager/Team Leader with the information concerning any extreme situation
·         Register customer queries according to their types
·         Follow high-security level of customer data confidentiality
 
 We need you to have:

·         Working experience in the Customer Service area is desirable
·         Pre-intermediate level of Russian and English languages
·         Exceptional written and oral communication skills
·         The ability to work under pressure and to tight deadlines
·         Good organizational and time management skills
·         The ability to analyze and present material clearly and concisely
·         Honesty and reliability
·         Attention to detail
·         Discretion and an understanding of confidentiality issues
 
Additional Information About the Vacancy:

·         Salary: 700₾ net (first 3 months), 1000 gel net (from 3 to 6 months)
·         Work Type: Shifts hours (Including night shifts)
We promise to give you:
·        Health insurance
·        Competitive salary
·        Performance-based bonus system
·        Professional development opportunities
·        Dress the way you want
·        Safe working environment - Work from home during the pandemics
·        Access to apeople's own digital currency - aPeso
·        Thematic internal clubs
·        Out of the box community
·        Gamification spirit
·        Welcoming team
·        Skill sharing
·        Your personal amigo to help you adapt

Ready to jump in? Let us know by uploading your resume down below.
 
May your journey begin!
 
aPeople team 

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