Greetings from aPeople. This road will lead you to a world of new opportunities.
We’ll try to provide all the information you need down below.We hope the journey you are about to begin will be full of pleasant surprises.
This vacancy is announced only for candidates with disabilities.
We would really like to have you on our team, so read the description and jump all in!
We are aPeople, representing adjarabet.com - the biggest entertainment portal in the region and a member of an international group - Flutter Entertainment.
We share the values of Amigoness - We communicate easily and trust each other, are friendly and empathic; Up - We are always ready for development. We are not afraid of new challenges and adapt quickly in crisis situations; and Fairplay - We believe that all people are equal and treat everyone fairly.
We can provide you with a sustainable environment, a skillful team, and a work full of new experiences. Surf over our LinkedIn or Facebook page to learn about our corporate viewpoints and here's our vacancy page for more job openings.
About the vacancy:
As a Customer Service Officer, we need you to:Smooth and accurate maintenance of the daily workEnsure to be a proper face of the company for the customer according to company standards Handle Customer queries via calls or Digital Service ChannelsProvide customers with the data regarding new and existing services/campaigns: InformativeProblem solvingRegister subscribers’ problems and requests correctly and accuratelyVerify the information properly related to subscribersProvide Manager/Team Leader with the information concerning any extreme situationRegister customer queries according to their typesFollow high-security level of customer data confidentiality
We need you to have:Working experience in the Customer Service area is desirablePre-intermediate level of Russian and English languagesExceptional written and oral communication skillsThe ability to work under pressure and to tight deadlinesGood organizational and time management skillsThe ability to analyze and present material clearly and conciselyHonesty and reliabilityAttention to detailDiscretion and an understanding of confidentiality issues
Additional Information About the Vacancy:Work Type: Shifts hours (Including night shifts)
We promise to give you:
· Full remote work opportunity
· Health insurance
· Competitive salary
· Performance-based bonus system
· Professional development opportunities
· Dress the way you want
· Hybrid working model
· Access to apeople's own digital currency - aPeso
· Thematic internal clubs
· Out of the box community
· Gamification spirit
· Welcoming team
· Skill sharing
· Your personal amigo to help you adapt
Ready to jump in? Let us know by uploading your resume down below.
May your journey begin!