ROMA was here!!!

Junior Product and Service Operation Officer

Location:

Published
Deadline
19 September
19 October
Greetings from aPeople. This road will lead you to a world of new opportunities.

We’ll try to provide all the information you need down below. We hope the journey you are about to begin will be full of pleasant surprises.

We would really like to have you on our team, so read the description and jump all in!

About us

We are aPeople, representing adjarabet.com - the biggest entertainment portal in the region and a member of an international group - Flutter Entertainment. 

We share the values of Amigoness - We communicate easily and trust each other, are friendly and empathic; Up - We are always ready for development. We are not afraid of new challenges and adapt quickly in crisis situations; and Fairplay - We believe that all people are equal and treat everyone fairly.

We can provide you with a sustainable environment, a skillful team, and a work full of new experiences. Surf over our LinkedIn or Facebook page to learn about our corporate viewpoints and here's our vacancy page for more job openings.

About the vacancy:
As a Junior Product and Service Operation Officer , we need you to:
  • Continuously monitor network and hardware infrastructure, systems, and applications to detect and respond to incidents, alerts, and performance issues. 
  • Lead and coordinate the response to IT incidents, ensuring a timely and effective resolution. 
  • Maintain communication with stakeholders, informing them about incidents' status, progress, and resolution. 
  • Document incident details, including root causes and resolutions, to create a knowledge base for future reference. 
  • Collaborate withproducts and infrateams, and other relevant parties to address incidents efficiently. 
  • Work closely with Problem and Change Managementto identifyrecurring issues and initiate emergency changestocontribute to their permanent resolution. 
  • Analyze incident trends and patterns to recommend improvements in processes, systems, and procedures. 
  • Ensure that incident response activities comply with SLAsand other relevant performance metrics. 
    • As a Junior Product and Service Operation Officer we need you to have:
  • Strong understanding of IT systems, networks, and applications to effectively manageincidents. 
  • Excellent communication and interpersonal skills to coordinate with various stakeholders and convey technical information to non-technical audiences. 
  • Analyticalandproblem-solvingskillstoidentifytherootcauseofincidentsandimplementeffectivesolutions. 
  • Ability to lead and coordinate a team during incident response, ensuring a collaborative and effective approach. 
  • Strong organizational skills to manage multiple incidents simultaneously and prioritize based on severity and impact. 
  • Ability to work in a fast-paced environment and adapt to changing priorities. 
    • We promise to give you:
    ·        Health insurance
    ·        Competitive salary
    ·        Performance-based bonus system
    ·        Professional development opportunities
    ·        Dress the way you want
    ·        Hybrid working model
    ·        Access to apeople's own digital currency - aPeso
    ·        Thematic internal clubs
    ·        Out of the box community
    ·        Gamification spirit
    ·        Welcoming team
    ·        Skill sharing
    ·        Your personal amigo to help you adapt

    Ready to jump in? Let us know by uploading your resume down below.
     
    May your journey begin!
     
    aPeople team 

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