ROMA was here!!!

Personal Service Manager

Location:

Published
Deadline
09 September
09 October
Greetings from aPeople. This road will lead you to a world of new opportunities.

We’ll try to provide all the information you need down below. We hope the journey you are about to begin will be full of pleasant surprises.

We would really like to have you on our team, so read the description and jump all in!

About us

We are aPeople, representing adjarabet.com - the biggest entertainment portal in the region and a member of an international group - Flutter Entertainment. 

We share the values of Amigoness - We communicate easily and trust each other, are friendly and empathic; Up - We are always ready for development. We are not afraid of new challenges and adapt quickly in crisis situations; and Fairplay - We believe that all people are equal and treat everyone fairly.

We can provide you with a sustainable environment, a skillful team, and a work full of new experiences. Surf over our LinkedIn or Facebook page to learn about our corporate viewpoints and here's our vacancy page for more job openings.

About the vacancy:


As a Personal Service Manager, we need you to:
 
·       Managing and monitoring customers’ accounts and own portfolio
·       Delivering a comprehensive service and product information to the customers, giving an excellent customer service experience
·       Generating Individual offers tailored to customers’ needs, building sustainable relationships
·       Taking ownership of customers issues and following problems through to resolution
·       Calm angry or frustrated customers and ensure their challenges or issues are addressed properly
·       Follow up competitor’s product, keep close eyes on their offers
·       Recording details of comments(tags), inquiries, complaints(tickets), and actions taken
·       Managing administration, communicating and coordinating with internal departments
·       Identify and escalate issues to Team Leader
·       Analyses own portfolio’s performance and key metrics
·       Meet personal/team qualitative and quantitative targets/KPI

We need you to have:

·        in-depth knowledge of customer service principles and practices, customer focus and adaptability to different personality types
·       Analytical thinking
·       Problem-solving skill
·       Ability to handle the stressful situation appropriately
·       Knowledge of English/Russian
 


We promise to give you:
·        Health insurance
·        Competitive salary
·        Performance-based bonus system
·        Professional development opportunities
·        Dress the way you want
·        Safe working environment - Work from home during the pandemics
·        Access to apeople's own digital currency - aPeso
·        Thematic internal clubs
·        Out of the box community
·        Gamification spirit
·        Welcoming team
·        Skill sharing
·        Your personal amigo to help you adapt

Ready to jump in? Let us know by uploading your resume down below.
 
May your journey begin!
 
aPeople team 

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