ROMA was here!!!

Personal Service Manager

Location:

Published
Deadline
20 February
22 March
Greetings from aPeople. This road will lead you to a world of new opportunities.

We’ll try to provide all the information you need down below. We hope the journey you are about to begin will be full of pleasant surprises.

We would really like to have you on our team, so read the description and jump all in!

About us

We are aPeople, representing adjarabet.com - the biggest entertainment portal in the region and a member of an international group - Flutter Entertainment. 

We share the values of Amigoness - We communicate easily and trust each other, are friendly and empathic; Up - We are always ready for development. We are not afraid of new challenges and adapt quickly in crisis situations; and Fairplay - We believe that all people are equal and treat everyone fairly.

We can provide you with a sustainable environment, a skillful team, and a work full of new experiences. Surf over our LinkedIn or Facebook page to learn about our corporate viewpoints and here's our vacancy page for more job openings.

About the vacancy:
As a Personal Service Manager, we need you to:
  • Deal directly with customers (by telephone, digital, face to face)
  • Respond promptly to customer inquiries, handle and resolve their issues
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Manage customers’ accounts, organize workflow to meet their requirements
  • Maintain customer databases, keep records of customer interactions, transactions, details of inquiries and the actions taken
  • Communicate and coordinate with relevant internal departments
  • Provide feedback on the efficiency of the customer service process
  • Provide high quality, prompt and excellent service  
    • As a Personal Service Manager, we need you to have:
  • Minimum 2+ years’ experience in a service-based industry, preferably front line
  • Product knowledge is an advantage
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • Highly developed communication (written and verbal) and interpersonal skills
  • Personable, friendly, cooperative, and collaborative mindset
  • Passion for providing a superior customer service experience
    • We promise to give you:
    ·        Health insurance
    ·        Competitive salary
    ·        Performance-based bonus system
    ·        Professional development opportunities
    ·        Dress the way you want
    ·        Hybrid working model
    ·        Access to apeople's own digital currency - aPeso
    ·        Thematic internal clubs
    ·        Out of the box community
    ·        Gamification spirit
    ·        Welcoming team
    ·        Skill sharing
    ·        Your personal amigo to help you adapt

    Ready to jump in? Let us know by uploading your resume down below.
     
    May your journey begin!
     
    aPeople team 

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