apeoplejobs

Greetings from aPeople. This road will lead you to a world of new opportunities.

We’ll try to provide all the information you need down below. We hope the journey you are about to begin will be full of pleasant surprises.

We would really like to have you on our team, so read the description and jump all in!

About us

We are aPeople, representing adjarabet.com - the biggest entertainment portal in the region and a member of an international group - Flutter Entertainment.

We share the values of Amigoness - We communicate easily and trust each other, are friendly and empathic; Up - We are always ready for development. We are not afraid of new challenges and adapt quickly in crisis situations; and Fairplay - We believe that all people are equal and treat everyone fairly.

We can provide you with a sustainable environment, a skillful team, and a work full of new experiences. Surf over our LinkedIn or Facebook page to learn about our corporate viewpoints and here's our vacancy page for more job openings.

About the vacancy:

As a Customer Service Officer, we need you to:

Manage Customer Inbound and Outbound Contacts through Digital Voice Channels, Social Media

Summary of Main Responsibilities

Handle Customer queries and Problems via Digital and Voice Channels, based on the customer contact, gaming profile, gaming history

Escalate Customer Problems based on predefined procedure

Categorize Customer Contacts

Own and develop appropriate information and knowledge on company product, procedure and campaigns in timely manner

Delivery of company products based on company approved communication style/ method

Comply to main CS KPIS: communication index, competence index, adherence, missed contact rate, Manage Customer Inbound and Outbound Contacts through Digital Voice Channels, Social Media

Handle Customer queries and Problems via Digital and Voice Channels, based on the customer contact, gaming profile, gaming history

Escalate Customer Problems based on predefined procedure

Categorize Customer Contacts

Own and develop appropriate information and knowledge on company product, procedure and campaigns in timely manner

Delivery of company products based on company approved communication style/ method

Comply to main CS KPIS: communication index, competence index, adherence, missed contact rate

As a Customer Service Officer, we need you to have:

Excellent Communication skills

Empathic and willing to resolve customer issues

Multitasking

Time management skills

English, Russian – Intermediate level