apeoplejobs

Greetings from aPeople. This road will lead you to a world of new opportunities.

We’ll try to provide all the information you need down below. We hope the journey you are about to begin will be full of pleasant surprises.

We would really like to have you on our team, so read the description and jump all in!

About us

We are aPeople, representing adjarabet.com - the biggest entertainment portal in the region and a member of an international group - Flutter Entertainment.

We share the values of Amigoness - We communicate easily and trust each other, are friendly and empathic; Up - We are always ready for development. We are not afraid of new challenges and adapt quickly in crisis situations; and Fairplay - We believe that all people are equal and treat everyone fairly.

We can provide you with a sustainable environment, a skillful team, and a work full of new experiences. Surf over our LinkedIn or Facebook page to learn about our corporate viewpoints and here's our vacancy page for more job openings.

About the vacancy:

We are looking for a passionate and analytical Customer Experience (CX) Manager to join our team. The ideal candidate will be responsible for identifying user pain points, frustrations, and areas for improvement across our digital platforms. You will leverage digital experience tool, track user journeys, analyze insights, and work closely with product teams and designers to drive impactful changes that enhance the overall user experience

As a Customer Experience Manager, we need you to:

Identify user pain points and improvement opportunities through qualitative and quantitative research

Use digital experience tool to track user behavior and analyze user journeys.

Develop dashboards to monitor key user experience metrics and report findings to stakeholders

Translate insights into actionable recommendations for product enhancements and user interface improvements

Work closely with product managers and designers to prioritize and implement changes based on user impact

Parter with product, design, and engineering teams to ensure user insights inform product development

Collaborate with customer support to address common user issues and improve overall satisfaction

Advocate for a user-centered approach in decision-making processes across team

Continuously refine and iterate on user experience improvements based on user feedback and testing results

As a Customer Experience Manager, we need you to have:

Bachelor’s degree in Business, UX/UI Design, or a related field

Ability to collect customer data from different sources (surveys, mapping customer journeys, Voice of the Customer, etc.), to analyze it using analytics tools and to convert data into insights to identify opportunities

Strong analytical skills with the ability to translate data into actionable insights

Excellent communication and presentation skills, with the ability to convey complex insights to stakeholder

Experience working in cross-functional teams and a strong understanding of product development processes

A user-centric mindset with a passion for improving customer experiences

Knowledge of design thinking methodologies and user-centered design principles

Exceptional written and oral communication skills in Georgian and English

We promise to give you:

· Health insurance

· Competitive salary

· Performance-based bonus system

· Professional development opportunities

· Dress the way you want