ROMA was here!!!

Service Performance Analyst

Location:

Published
Deadline
22 November
22 December
Greetings from aPeople. This road will lead you to a world of new opportunities.

We’ll try to provide all the information you need down below. We hope the journey you are about to begin will be full of pleasant surprises.

We would really like to have you on our team, so read the description and jump all in!

About us

We are aPeople, representing adjarabet.com - the biggest entertainment portal in the region and a member of an international group - Flutter Entertainment. 

We share the values of Amigoness - We communicate easily and trust each other, are friendly and empathic; Up - We are always ready for development. We are not afraid of new challenges and adapt quickly in crisis situations; and Fairplay - We believe that all people are equal and treat everyone fairly.

We can provide you with a sustainable environment, a skillful team, and a work full of new experiences. Surf over our LinkedIn or Facebook page to learn about our corporate viewpoints and here's our vacancy page for more job openings.

About the vacancy:
As a Service Performance Analyst, we need you to:
  • Evaluate Team Monthly performance based on set standards,  KPIs and Timeliness
  • Precise analysis of customer contacts in terms of Communication and Competence quality analysis
  • Investigate VOC based on customer contacts and provide live monitoring of customer insights on certain processes or products, escalate in timely manner to relevant parties for further changes and improvements
  • Focus on critical errors or approaches towards customer service and escalate to line manager
  • Keep confidentiality in Service Performance and quality monitoring process for service excellence purposes
  • Focus on CSAT and take respective measures for frontline team improvement.
  • Provide Training and Onboarding to Customer Department Teams in products, promotion and  processes
    • As a Service Performance Analyst, we need you to have:
  • Excellent Knowledge of Customer Contacts
  • Excellent written communication Skills
  • Analytical Skills
  • Multitasking.
  • Customer experience approach and deep sense of Service Quality
    • We promise to give you:
    ·        Health insurance
    ·        Competitive salary
    ·        Performance-based bonus system
    ·        Professional development opportunities
    ·        Dress the way you want
    ·        Hybrid working model
    ·        Access to apeople's own digital currency - aPeso
    ·        Thematic internal clubs
    ·        Out of the box community
    ·        Gamification spirit
    ·        Welcoming team
    ·        Skill sharing
    ·        Your personal amigo to help you adapt

    Ready to jump in? Let us know by uploading your resume down below.
     
    May your journey begin!
     
    aPeople team 

    Apply for job

    Upload your file

    Other Vacancies