ROMA was here!!!

Head of Incident Management & KYC Unit

Location:

Published
Deadline
22 November
22 December
Greetings from aPeople. This road will lead you to a world of new opportunities.

We’ll try to provide all the information you need down below. We hope the journey you are about to begin will be full of pleasant surprises.

We would really like to have you on our team, so read the description and jump all in!

About us

We are aPeople, representing adjarabet.com - the biggest entertainment portal in the region and a member of an international group - Flutter Entertainment. 

We share the values of Amigoness - We communicate easily and trust each other, are friendly and empathic; Up - We are always ready for development. We are not afraid of new challenges and adapt quickly in crisis situations; and Fairplay - We believe that all people are equal and treat everyone fairly.

We can provide you with a sustainable environment, a skillful team, and a work full of new experiences. Surf over our LinkedIn or Facebook page to learn about our corporate viewpoints and here's our vacancy page for more job openings.

About the vacancy:
As a Head of Incident Management & KYC Unit, we need you to:
  • Maintenance / Downtime / Bug fixing process management
  • Bug / Customer Incident Reporting
  • Isolate and diagnose issues
  • Prioritizing issues / Escalating the issues to POs/top Management
  • Management of Service and Supplier faults against SLA Targets
  • Analysis of Incidents
  • Preparing IPM documentation and forming procedures
  • Managing IPM specialists trainings / IPM Processes
  • Improving Processes/Procedures related to IPM
  • Monitoring IPM work quality
  • Ensuring that KPIs meet the business goals
    • As a Head of Incident Management & KYC Unit, we need you to have:
  • Technical and analytical skills
  • Multitasking
  • Russian, English – Intermediate level.
  • Knowledge of Company products on deep dive level
    • We promise to give you:
    ·        Health insurance
    ·        Competitive salary
    ·        Performance-based bonus system
    ·        Professional development opportunities
    ·        Dress the way you want
    ·        Hybrid working model
    ·        Access to apeople's own digital currency - aPeso
    ·        Thematic internal clubs
    ·        Out of the box community
    ·        Gamification spirit
    ·        Welcoming team
    ·        Skill sharing
    ·        Your personal amigo to help you adapt

    Ready to jump in? Let us know by uploading your resume down below.
     
    May your journey begin!
     
    aPeople team 

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